Privacy Policy

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, request a demo, contact us, or otherwise communicate with us. This information may include your name, email address, company name, job title, phone number, and any other information you choose to provide.

We also automatically collect certain information when you use our platform, including your IP address, browser type, operating system, device identifiers, pages viewed, links clicked, and the date and time of your visit. We may use cookies, web beacons, and similar tracking technologies to collect this information.

For institutional clients using our API services, we may process transaction metadata, wallet addresses, and compliance-related data as necessary to provide our services in accordance with applicable regulations.

2. How We Use Your Information

We use the information we collect to provide, maintain, and improve our services, including to process transactions, send you technical notices, updates, security alerts, and support and administrative messages.

We also use this information to respond to your comments, questions, and requests, to communicate with you about products, services, offers, and events offered by CRYMBO, and to monitor and analyze trends, usage, and activities in connection with our services.

We may use your information to detect, investigate, and prevent fraudulent transactions, abuse, and other illegal activities, to protect the rights, property, and safety of CRYMBO and others, and to comply with legal obligations including AML/KYC regulations.

3. Data Sharing

We do not sell your personal information. We may share your information in the following circumstances:

With service providers who perform services on our behalf, such as hosting, data analysis, payment processing, customer service, and marketing assistance. These providers are contractually obligated to protect your information.

With regulators, law enforcement, or other parties when required by law, regulation, or legal process, or when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

In connection with a merger, acquisition, or sale of all or a portion of our assets, in which case you will be notified via email and/or a prominent notice on our website.

4. Data Security

We take reasonable measures to help protect information about you from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. All data is encrypted at rest using AES-256 encryption and in transit using TLS 1.3.

Our infrastructure is hosted in SOC 2 Type II certified data centers with multi-region redundancy. We conduct regular security audits, penetration testing, and vulnerability assessments to ensure the integrity and security of our systems.

Access to personal data is restricted to authorized personnel on a need-to-know basis, and all access is logged and monitored.

5. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

The right to access, correct, or delete your personal information. The right to restrict or object to our processing of your personal information. The right to data portability. The right to withdraw consent at any time where we rely on consent to process your personal information.

For users in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR). For users in the United Kingdom, you have rights under the UK GDPR and the Data Protection Act 2018.

To exercise any of these rights, please contact us at info@crymbo.com. We will respond to your request within 30 days.

6. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

CRYMBO Technologies Ltd. Email: info@crymbo.com

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.